Privacy Policy

Last updated: 6 August 2026

MACX Carpentry (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our services.

1. Who we are

MACX Carpentry is responsible for deciding how and why your personal information is used.

For questions about this Privacy Policy or how your personal information is handled, please visit our Contact page.

2. The information we collect

We may collect and process the following types of personal information:

Information you provide to us

This may include:

  • Your name;
  • Your email address;
  • Your telephone number;
  • Your home, business or project address;
  • Details about the work or services you require;
  • Information included within an enquiry or quotation request;
  • Photographs, plans, measurements or documents you provide;
  • Appointment and availability information;
  • Payment and transaction information;
  • Correspondence between you and us; and
  • Any other information you choose to provide.

Please avoid providing sensitive personal information unless it is genuinely necessary for us to deal with your enquiry or provide the requested services.

Information collected automatically

When you use our website, we may automatically collect limited technical information, including:

  • Your IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Approximate location;
  • Pages visited;
  • Time spent on the website;
  • Referral source; and
  • Information about how you interact with the website.

This information may be collected through cookies and similar technologies. Further information is available in our Cookie Policy.

Information obtained from other sources

We may receive personal information from other sources where appropriate, including:

  • Recommendations or referrals;
  • Contractors and other tradespeople;
  • Suppliers;
  • Business partners;
  • Publicly available sources;
  • Social media platforms; and
  • Online directories or review platforms.

Where somebody refers you to us, we may receive your name and contact details so that we can respond to the referral.

3. How we use your information

We may use your personal information to:

  • Respond to enquiries;
  • Discuss potential work or projects;
  • Arrange site visits and appointments;
  • Prepare and provide quotations;
  • Enter into and fulfil contracts;
  • Deliver carpentry and related services;
  • Purchase or arrange suitable materials;
  • Communicate about ongoing or completed work;
  • Process payments and maintain financial records;
  • Manage customer relationships;
  • Deal with questions, complaints or warranty matters;
  • Maintain records of work completed;
  • Improve our website and services;
  • Protect our website, customers and business from fraud, misuse or security threats;
  • Comply with legal, tax, accounting and regulatory obligations; and
  • Establish, exercise or defend legal claims.

We will only use personal information for the purposes for which it was collected unless we reasonably consider that it is necessary to use it for another compatible purpose.

4. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your information when it is necessary to:

  • Provide a quotation at your request;
  • Take steps before entering into a contract;
  • Carry out agreed work;
  • Purchase or arrange materials;
  • Communicate about a project; or
  • Meet our obligations under a contract with you.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights.

These interests may include:

  • Responding to general enquiries;
  • Managing and improving our business;
  • Maintaining customer and project records;
  • Protecting our business and website;
  • Recovering unpaid amounts;
  • Dealing with complaints and disputes;
  • Understanding how our website is used; and
  • Promoting our services appropriately.

Legal obligation

We may process and retain information where necessary to comply with legal requirements, including tax, accounting, insurance, health and safety and regulatory obligations.

Consent

We may rely on your consent where required, including for certain cookies, marketing communications or the publication of identifiable photographs.

You may withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before it was withdrawn.

5. Quotations, contracts and projects

When you request a quotation or engage us to perform work, we may use your personal information to:

  • Understand your requirements;
  • Contact you about the proposed work;
  • Visit and assess the project location;
  • Prepare quotations and specifications;
  • Schedule work;
  • Source materials;
  • Coordinate with other contractors;
  • Complete the agreed services;
  • Issue invoices; and
  • Provide aftercare or deal with subsequent enquiries.

We may need your property or project address to assess, plan and complete the work.

6. Photographs of projects

We may take photographs of work before, during or after completion for purposes such as:

  • Recording the condition and progress of a project;
  • Supporting quotations or project management;
  • Maintaining evidence of completed work;
  • Resolving questions or disputes;
  • Demonstrating workmanship; or
  • Promoting our services.

We will take reasonable steps to avoid including people, vehicle registration numbers, private documents, security information or other unnecessary identifying details.

We will obtain permission where required before publishing photographs that identify you or clearly identify a private property.

You may ask us not to use identifiable project photographs for promotional purposes.

7. Contact forms and enquiries

When you submit an enquiry through the website, the information you provide will be used to review and respond to your message.

Submitting an enquiry does not require you to enter into a contract with us.

Website enquiries may be processed by the website, hosting or email providers that support our communications.

8. Payments and financial information

Where payment is required, we may process information relating to:

  • Invoices;
  • Payments received or outstanding;
  • Transaction dates;
  • Payment references; and
  • Customer or billing details.

We do not intentionally store complete payment-card details through this website.

Payments handled by a bank, payment processor or other financial provider will also be subject to that provider’s privacy practices.

9. Marketing communications

We may occasionally contact existing customers about similar services where permitted by law.

You have an absolute right to object to direct marketing at any time.

Where consent is required, we will only send marketing communications after receiving your consent. You may withdraw that consent at any time by contacting us through our Contact page or using any unsubscribe method provided.

We do not sell personal information to third parties for marketing purposes.

10. Cookies and website analytics

Our website may use cookies and similar technologies to:

  • Operate securely;
  • Remember visitor preferences;
  • Understand website performance;
  • Measure website traffic;
  • Diagnose technical issues; and
  • Support embedded or third-party website features.

Where required by law, non-essential cookies will only be used after you have provided consent.

Further information about the cookies used on this website and how to manage your preferences is available in our Cookie Policy.

11. Who we share information with

We may share personal information with trusted third parties where reasonably necessary, including:

  • Website hosting and maintenance providers;
  • Email and communications providers;
  • Analytics and security providers;
  • Accountants, bookkeepers and professional advisers;
  • Banks and payment providers;
  • Insurers;
  • Suppliers and merchants;
  • Subcontractors and other tradespeople involved in a project;
  • Delivery and waste-management providers;
  • IT and data-storage providers;
  • Debt-recovery or legal-service providers;
  • Government authorities, regulators or law-enforcement bodies; and
  • A purchaser, successor or adviser involved in a sale or restructuring of the business.

We only share information that is reasonably required for the relevant purpose.

Where another contractor needs to contact you directly or attend your property, we may share appropriate contact and project information with them.

We may also disclose information where required by law or where necessary to protect our legal rights, property, customers or other people.

12. International transfers

Some third-party services used to operate our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place. This may include:

  • A UK adequacy regulation;
  • Approved contractual protections;
  • The UK International Data Transfer Agreement;
  • The UK Addendum to approved standard contractual clauses; or
  • Another safeguard permitted by UK data protection law.

13. How long we keep your information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

Typical retention periods may include:

  • General enquiries that do not result in work: usually up to two years;
  • Quotations that do not proceed: usually up to three years;
  • Customer, contract and project records: generally up to seven years after the work is completed;
  • Invoices, payments and tax records: generally at least six years after the relevant accounting period;
  • Complaints, disputes and legal claims: for as long as reasonably necessary, taking account of applicable limitation periods;
  • Consent and privacy preference records: for as long as necessary to demonstrate compliance;
  • Website security logs: normally retained for a limited period unless required to investigate an incident; and
  • Project photographs: for as long as they remain relevant to our records, portfolio or legal obligations.

These periods may be extended where information is required for legal, tax, insurance, safety, warranty or dispute-resolution purposes.

Information that is no longer required will be securely deleted, destroyed or anonymised.

14. How we protect your information

We use reasonable technical and organisational measures intended to protect personal information against:

  • Unauthorised access;
  • Accidental loss;
  • Improper use;
  • Alteration;
  • Disclosure; and
  • Destruction.

These measures may include secure devices, password protection, access controls, software updates, secure hosting, backups and restrictions on who can access information.

No website, email service or electronic storage system can be guaranteed to be completely secure.

15. Your data-protection rights

Depending on the circumstances, UK data protection law may give you the right to:

  • Request access to the personal information we hold about you;
  • Ask us to correct inaccurate or incomplete information;
  • Ask us to delete your information;
  • Ask us to restrict how your information is used;
  • Object to certain uses of your information;
  • Receive certain information in a portable format;
  • Withdraw consent where processing is based on consent; and
  • Complain about how your information has been handled.

These rights are not absolute and may be subject to legal exemptions.

We may need to verify your identity before responding to a request. We will normally respond within one month, although the law allows additional time in certain circumstances.

To exercise your rights, please visit our Contact page.

16. Automated decision-making

We do not use personal information collected through this website to make solely automated decisions that produce legal or similarly significant effects.

17. Children’s information

Our website and services are not intended for children.

We do not knowingly collect personal information directly from children through the website. Where a person under 18 is involved in a project or enquiry, we expect communication and contractual arrangements to be handled by a parent, guardian or other responsible adult.

18. Third-party websites and services

Our website may contain references to, or integrations with, third-party websites and services.

We are not responsible for the privacy practices, security or content of third-party services. You should review the relevant provider’s privacy information before submitting personal information to them.

19. Complaints

Please contact us first if you have concerns about how we use your personal information. You can do this by visiting our Contact page.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

You can find the Information Commissioner’s Office by searching for “ICO UK” online.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our website or services;
  • Changes to the information we collect;
  • New suppliers or third-party services;
  • Changes to our business practices; or
  • Changes to legal or regulatory requirements.

The latest version will be published on this page. The date shown at the top indicates when the policy was most recently updated.

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